Quality Lead

Quality LeadConstruction Management | Engineering | Project Controls | Full-time
Job No. 1675 | Toronto
You've Never Been Satisfied with “Good Enough.”
You didn't get into this to manage one piece of a project. You got into it to change how the world gets built.
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving — smarter, safer and more sustainably.
You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and handover, and we stand behind how they land.
Because “good enough” builds the past. You're here to build what's next
(Internal Title: Quality Lead)
Functional/Technical
Accountable to (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the project’s quality assurance and quality control and providing recommendations for resolving any non-compliance and/or issues
Responsible for the application of CPG Quality Management System including project specific plans, processes and procedures and guides as extensions to and consistent with the CPG Quality Management System including the continual improvement cycle drawing on previous experience and industry practice
Responsible for the Project Quality Management Plan detailing the objectives of the project as consistent with CPG strategy and objectives and in alignment with the (Integrated) Project Delivery Team and Senior Manager, CP Quality Management
Responsible for the identification, development, reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system performance
Responsible for development and training (Integrated) Project Delivery Team on Project Quality Assurance Plan, CPG
Quality Management System and Continual Improvement by way of, but not limited to, workshops, courses, online education and orientation (onboarding) of (Integrated) Project Delivery Team members
Responsible for the assurance, management and review of 2nd Party contracted quality submissions, e.G. ITPs
Responsible for the review and approval of Quality control site reports and test results, ensuring all documentation meets project quality assurance plan requirements and industry standards.
Responsible for ensuring all quality control inspections, testing and site visits are conducted as per Quality assurance plan requirements.
Responsible for the identification, resolution or escalation of quality issues
Supports the development and application of audit on the (Integrated) Project Delivery Team and 2nd Parties (direct contracted parties) with respect to compliance with CPG Quality Management System and contracted obligations alongside (Integrated) Project Delivery Team and Manager, CPG Quality Audit
Supports the implementation of continual improvement initiatives
Supports working groups and committees with specialized functional knowledge and offers expert recommendations concerning quality assurance
Customer/Stakeholder
Works strategically, develops and cultivates key relationships with a wide number of internal and external stakeholders, including but not limited to contracted parties, government, agencies and/or communities to aid in the successful delivery of the Project Quality Assurance Plan
Pro-active participant in project delivery management meetings, presentations and committees and quality management functional meetings, presentations and committees
Acts as an ambassador and liaison for the client as necessary
Communicates and provides support to both internal and external clients to enhance and achieve organizational goals
Liaises with internal departments regarding operational issues or improvements, and provides Quality subject matter expertise to management team on as required basis
Develops, fosters and maintains relationships with provincial ministries, municipalities, external authorities, private companies and the public to facilitate the advancement of organizational objectives
Works with staff at all levels to exchange information, coordinate efforts and resolve issues
Collaborates with other stakeholders and functions across the client to ensure alignment of activities and other ongoing initiatives
Operational Excellence
Fosters a safe and healthy work environment and complies with health, safety and environmental standards that meet or exceed legislated requirements
Establishes and maintains quality assurance and control on assigned project(s) ensuring deficiencies are addressed promptly and minimizes corporate liability by working with stakeholders to identify and mitigate risk and resolve issues
Develops and implements effective quality assurance strategies and tactics supported by data driven analysis and observed, rationalized industry practices
Develops service levels, measures and performance targets and regular reporting
Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals
Supports project delivery and organizational initiatives to be on time and within budget
Supports a culture of continual improvement for an environment of high service standards and timely delivery
Recommends change to policy, plan, process or standards for continual improvement and to advance excellence in project management practices
Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement
Remains current on trends, behaviors and industry practices
Financial Stewardship
Identifies potential risks and risk mitigation activities to inform budget, estimating and forecasting functions
Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators (SQACs) and Quality Control Coordinators assigned to the project and expenses within the role’s scope and budget
Develops and maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope
Assesses and determines required workforce planning requirements to perform and maintain service levels, identifies budget constraints and overall impact on financial resources within the role’s scope
Prepares and monitors annual budget and submits a business plan regarding budget related expenditures within the role’s scope
Monitors progress to ensure that planning objectives are delivered on time and within budget, that anticipated business results are achieved and able to explain off-plan overages and exceptions within the role’s scope
Establishes processes, controls and
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