Manager, Operations

Posting Reason: New Position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): N/A

Job Family: Business Operations

# of Open Positions: 1

Faculty/Service - Department: Administration Office, Faculty of Arts

Campus: Main Campus

Union Affiliation: N/A

Date Posted (YYYY/MM/DD): 2026/10/14

Hours per week: 35

Salary Grade: Non-Union Grade NM1

Salary Range: $107,503.00 - $134,379.00

About the Faculty of Arts

The oldest and one of the biggest faculties at the University of Ottawa. The Faculty of Arts has evolved to be one of the leading faculties on campus. Now more than ever, the new economy needs thinkers, communicators, and creators. Whether you are interested in the Humanities, Languages and Literatures, or Fine and Performing Arts, the Faculty of Arts offers students an education for today's and tomorrow's workplace! The Faculty of Arts is dedicated to creating a diverse, equitable and inclusive environment for everyone.

Position purpose:

Reporting to the Chief Administrative Officer , the Manager, Operations, oversees and supports the Lead Officers, Administrative Support within the academic units of the Faculty of Arts, ensuring the efficient management of academic administration, and financial and HR operations. The role collaborates closely with department directors/chairs, and with all other branches of the faculty to align operations with faculty goals, standardize processes, and ensure compliance with institutional policies and regulations.

In this job, your responsibilities will include:

• Team supervision and leadership: Oversees and supports all Lead Officer, Administrative Support, and their administrative staff as required. Sets objectives, reviews performance with department directors/chairs, and fosters professional development to build a strong, cohesive team. Participates in recruitment, onboarding, disciplinary and performance-related matters as needed. Monitors workload distribution for fairness and efficiency, and ensures consistent training across units, including the development and delivery of a shared training program. Maintains effective communication between administrative staff, department leadership, and faculty support units to ensure alignment and service quality. Provides operational backup support when necessary.
• Obligations management: Oversees and monitors financial obligations to students across all academic units within the faculty. This includes ensuring that commitments are fulfilled in an accurate and timely manner and in accordance with collective agreements without creating unnecessary or unapproved obligations. To that end, maintains rigorous oversight of financial processes related to student Teaching Assistant contracts and, where appropriate, Research Assistant contracts. The Manager works closely with the Lead Officer, Administrative Support, and central administration to ensure alignment, consistency, and compliance with institutional policies, while fostering a coordinated and efficient approach to managing obligations to students.
• Financial management: In collaboration with the Manager, Finance, oversees the administration of internally funded budgets, as well as various departmental special project budgets, ensuring compliance with institutional policies. Develops and evaluates business practices and tools to improve financial controls and operational efficiency. Ensures alignment between expenditures and budgets. Monitors and addresses overages and inconsistencies, to ensure compliance with institutional guidelines.
• Process review and standardization: Leads the review and continuous improvement of administrative processes across academic units to ensure alignment, consistency, and operational efficiency. Develops and implements standardized practices that support equity, reduce duplication, and promote service excellence. Facilitates collaboration and resource sharing between units and ensures that all procedures comply with faculty and university policies, collective agreements, and applicable regulations.
• Human resources management: In collaboration with the Vice-Dean, Governance and the Faculty's HR Department, serves as the primary point of contact for academic unit staff on operational matters related to APTPUO and CUPE. Oversees the hiring processes for Teaching Assistants and Part-Time Professors, ensuring alignment with collective agreements and university policies. Reviews and approves contracts as needed, and ensures consistent, timely payroll verification across all academic units. Works proactively with the Payroll Administration employees, to resolve payroll issues and uphold compliance with applicable agreements and legislation.
• Problem solving and advisement: Acts as a trusted resource and subject matter expert in resolving complex and sensitive operational issues within academic units. Works collaborativ