Sr Strategy Manager

Job Responsibility:

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Join our team

Does the opportunity to steward strategic and business critical opportunities with our senior leadership team excite you? We're looking for a self-starter who has a proven track record of driving results with an executive team, bringing facilitation expertise and a programmatic approach to help maximize our leaders' decision making ability.

We are the Strategy and Enablement team supporting the executive leadership team of TELUS International. Our span is wide and critical to the organization's success. From CEO support, Board program enablement, strategic program development and ownership, to strategic planning, analysis and reporting, we do it all.

Here's the impact you'll make and what we'll accomplish together

You will help drive and enable mission critical governance and strategic transformational change for TELUS International, our customers and our shareholders. This role sits at the centre of the organization and brings to life groundbreaking strategic programs and enablement that directly supports our senior leadership team and are focused on improving business results and the team member experience.

Here's how

• You will drive a variety of strategic programs that in turn drive our business results, customer experience and our team culture
• As a highly motivated self-starter and thought leader who has a diverse and broad skill set, and is flexible and collaborative in nature, you will work with all levels of leadership to ideate strategic results through the facilitation and delivery of high visibility and high impact results through a programmatic approach
• Your best in class storytelling ability and concise communication style will help bring the TELUS International strategy to life with audiences at multiple levels and via multiple mediums - verbal, written and visual
• You have significant experience working on projects with limited information and ambiguous expected outcomes; experience guiding team members and stakeholders through that ambiguity and you are flexible in nature, and excited when faced by “we've-never-done-this-before” projects
• You are experienced in designing and facilitating cross-functional senior level leadership sessions, to drive strategic outcomes and sweat the details to make each event a success that moves things forward
• Experience managing multiple large and high-visibility deliverables, often simultaneously, while anticipating, communicating and proactively managing next steps; experience briefing stakeholders on risks, resources and timelines required to attain successful project completion

You're the missing piece of the puzzle if you have

• A natural ability to form strong working relationships and transform the complicated into the simple
• A growth mindset, and are an engaged results-driven high achiever, and are up for the rapid pace of change
• Demonstrated facilitation abilities for all levels of leadership, including a high degree of comfort and confidence working directly with VP, SVP level and higher
• Experience balancing strategic thinking with tactical action to drive results; able to move seamlessly from strategy to tactics and from working with senior leaders to frontline leaders
• Compelling communication skills and your knowledge of Google Suite is excellent
• 5+ years of relevant experience in strategic program management or enablement

Great-to-haves

• University or Master's degree in Business, Finance, Engineering or another quantitative discipline
• Telecommunications/technology industry experience, especially in in the Cx and Dx space including Generative AI
• Significant experience working on projects with limited information and ambiguous expected outcomes; experience guiding team members and stakeholders through ambiguity
• Experience navigating and partnering with a large and diverse stakeholder mix and driving large-scale organizational change

Location: This is a remote position - Canada.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.