Guest Services Representive
Cash & Ace Casinos
Job Responsibility:
Job Overview:
The Guest Services Representative has one of the most important roles in the casino as they are usually the first and last to greet our casino guests. The Guest Services Representative supports and assists in the promotion and execution of all marketing promotions for guests by delivering superior customer service standards.
Responsibilities and Duties :
Promotes positive guest relationships by providing prompt, courteous and efficient service to all guests.
Endorses current promotions and upcoming activities.
Listens to customer complaints and resolves problems to restore and promote excellent guest satisfaction and escalates complaints to the Slot Manager, Slot Supervisor, or Games Manager if required.
Creates updates and edits players' memberships as needed or requested.
Assists guests with questions about new games, promotions, and events.
Executes marketing plans and programs, including speaking on the PA system.
Runs coat check area as needed or required.
Supports tour buses in arrival and departure as required.
Maintains and adheres to the privacy and confidentiality of all guest information.
Accurately accounts for cash sales, lottery, etc.
Stocking and inventory for guest services including grab and go menu selections.
Other duties as assigned.
Education and Experience:
High School Diploma.
Previous experience in guest services is considered an asset.
AGLC certifications including Proserve and Lotto Learn.
Skills and Abilities:
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs, always remaining calm and courteous.
Highly responsible and reliable.
Follows all safety and sanitation policies when handling food and beverage.
Consistently offers professional, friendly, and engaging service.
Follow outlet policies, procedures, and service standards.
Professional demeanor and ability to approach situations in a tactful manner.
Ability to work calmly under pressure and treat others with respect regardless of their status or position.
A passion for providing excellent service and full alignment with the organization's vision.
Job Requirements:
Ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
Exceptional customer service skills including proficiency in the English language.
Professional demeanor and ability to approach situations in a tactful manner.
Ability to work calmly under pressure and treat others with respect regardless of their status or position.
Training in Outlook Express, Microsoft Office (Word and Excel) is required.
Work Conditions and Physical Requirements:
Walk/stand - Must be able to walk/stand throughout much of the shift.
Talk/hear - must be able to detect, determine, identify, observe, inspect, and assess. This position frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
Occasional kneeling, pushing, and pulling.
Occasional ascending or descending ladders, stairs, and ramps.??
Frequent lifting and carrying up to 50 lbs.
Works in an indoor, fast-paced environment.
Advanced attention to detail.
Ability to work under pressure.
$20 per hour
...at Tommy Gun's Calgary! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager . We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals...SuggestedHourly payFull time$20 per hour
...at Tommy Gun's Calgary! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager . We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals...SuggestedHourly payFull time- ...hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences. Our story is woven into the fabric of Calgary’s history, and our people are at the heart...SuggestedPermanent employmentFull timeShift work
- ...and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams. The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our...SuggestedFlexible hours
- ...hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences. Our story is woven into the fabric of Calgary’s history, and our people are at the heart...SuggestedPermanent employmentPart timeInternshipShift workNight shift
$20 per hour
...this dream with us and joining an ever-developing journey. THE ROLE We’re looking for travel enthusiasts with a passion for guest service for our depot in Calgary. You’ll be the face of our company, reporting directly to the Branch Operations Manager , with the...Hourly payLong term contractTemporary workLocal areaNight shiftWeekend work$47k - $78k per year
...Canadian-owned and operated professional services firm in our country, we are proud to... ...applications from all qualified candidates who represent the full diversity of communities across... ...Deloitte Canada has 20 offices with representation across most of the country. We acknowledge...Permanent employmentWork at officeFlexible hours$20 - $22 per hour
...Job Responsibility: Job Overview Service Manager primarily oversees front of house operations ensuring the guest experienc from beginning to end is exceptional and memorable. The Service Manager leads team members in ensuring quality food & beverages and service meets...Hourly payFull timeFlexible hoursWeekend workAfternoon shift- Join us as a Service Team AssociateWe’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There’s always something new...Full timeTemporary workLocal areaFlexible hours
$19 - $23 per hour
...Job Responsibility: Food Services Worker/Cook Job purpose Through compassion and acceptance, Alcove delivers holistic programs in... ...children where applicable), however may also be required for meetings, guests, special occasions, etc. Accountable for all kitchen...Hourly payFull timeRelocationShift work$17.5 per hour
...exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance... ...) will provide a high level of customer service by assisting both internal and external... ...customer service or sales experience in retail, guest services, or administrative support...Full timeContract workTemporary workLocal area- ...The Banquet Bar is the place that provides guests with an experience like no other. From unique signature cocktails and a mouthwatering... ...area Arcade games all throughout Darts and foosball full service bar on all 3 floors and more! Let’s talk about the Bar Manager...Flexible hours
$45.7k - $61k per year
...Calgary, Alberta, Canada Horaire 37.5 Secteur D’activité Services bancaires personnels et commerciaux Détails De La... ...file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales...Work at office$78.96k per year
...direction et contrôle pendant la planification et la mise en œuvre des services de livraison et ceux de mise à jour. Responsabilités... ...matériel de rue et du matériel connexe. ~ Collaborer avec les représentants municipaux chargés de la planification et les promoteurs...Permanent employmentFull timeTemporary workWork at officeLocal areaDay shift$36 - $39.5 per hour
...team with a Journeyman Technician! Experienced fourth year apprentices are also welcome to apply for this role! Featuring 20 service bays and the only Kia service drive-thru in the city, South Trail Kia is an excellent place to call home. The Journeyman Technician...Full timeApprenticeship- ...hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences. Our story is woven into the fabric of Calgary’s history, and our people are at the heart...Permanent employmentPart timeWork at officeLocal areaShift work
- ...in the communities we serve. Discover how you can build your career with Position Overview We are looking for a Service Advisor to join our team at BMW Royal Oak/MINI Calgary . The successful candidate is someone who is passionate about the automotive...Full timeWork at office
$60k - $80k per year
...BECOME A PART OF A RAPIDLY GROWING COMPANY As a Field Service Tech, you will be responsible for performing service to the exterior of residential homes as directed by production mangers and coordinators. Knowledge of building science and home exterior envelopes is preferred...Full timeMonday to fridayFlexible hoursDay shift$80k per year
...Service Advisor – Luxury Automotive Experience Mercedes‑Benz Country Hills | Calgary, Alberta At Mercedes‑Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Service Advisor who combines technical expertise...Long term contract- ...experience Tasks Assign, co-ordinate and review projects and programs Hire, train, direct and motivate staff Market business services Plan and control budget and expenditures Plan and direct research Assist staff with administrative or technical problems...Permanent employmentFull time
- Position SummaryAs a Service Technician in Training (SIT), you are a driven individual with the ability and willingness to learn all aspects of maintaining a valuable multi-million- dollar asset. SITs should be familiar with hand tools and be mechanically inclined. A successful...Local areaShift work
- ...collaborative teams, then we could be a perfect match. Prevost , a division of Volvo Group Canada Inc., is currently looking for Service Technician for its Calgary Service Center. What Awaits You Our Service Technician has a key role in order to perform skilled...Permanent employment
- ...a meticulous attention to detail, you ensure that every aspect of the ambulance itself and the equipment on it is ready to go. As an Service Worker II - Ambulance Readiness Attendant (ARA), you make certain that the cab, patient compartment, equipment and the vehicle itself...Full timeImmediate startShift workNight shiftWeekend workAfternoon shift
$36 per hour
...staff in job duties, sanitation and safety procedures Estimate ingredient and supplies required for meal preparation Hire food service staff Ensure that food and service meet quality control standards Address customers' complaints or concerns Maintain records...Permanent employmentFull timeRemote work$36 - $37.5 per hour
...than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Service/clean Restoration Cleaning service company Responsibilities Tasks Direct and control daily operations Evaluate daily...Permanent employmentFull timeRemote work$34.75k per year
...Boulevard NWRetail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides... ...). Salary$34 750,00 - $47 250,00Pay TypeSalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based...Contract workPart timeDay shift$18 - $22 per hour
...Job Responsibility: Job Summary We are seeking a dedicated and enthusiastic Food Service Worker to join our team. Alcove's mission is to operate residential recovery facilities for women who experience the co-occurring issues of addiction, mental health distress and a history...Hourly payFull timePart timeCasual workMonday to friday$27.69 per hour
...Supervise staff Conduct performance reviews Organize and maintain inventory Ensure health and safety regulations are followed Address customers' complaints or concerns Provide customer service Plan, organize, direct, control and evaluate daily operations...Permanent employmentFull timeRemote work$36 per hour
...of facilities Participate in marketing plans and implementation Address customers' complaints or concerns Provide customer service Manage events Supervision ~5-10 people Additional information Security and safety ~ Basic security clearance Transportation...Permanent employmentFull timeRemote work- ...both in business diversification, development and its team of dedicated professionals. We are currently searching for a Building Services Coordinator to join our Armco Alberta Team. As the Building Services Coordinator you will be responsible for delivering customer...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Representive. Be the first to apply!

