Job Summary
The incumbent is an entry-level front line supervisor position responsible for meeting CN's service commitments by managing the day-to-day train operations within a territory or terminal and the unionized train crews associated. The incumbent is responsible for learning the operation and organizing the territory to ensure train departures and operations are performed safely, efficiently and in compliance with governing regulations and CN's operating rules. The incumbent may also be an on-call position that reports to remote locations (line points) and deals directly with customers and main line concerns. The incumbent will manage the day-to-day operations of a 24/7 function.

Main Responsibilities

Safety Orientation, Understanding, Compliance and Enforcement

Attend Front Line Supervisor Development Programs
Coach and train unionized employees on safe and productive work procedures
Improve safety compliance through regular observations, feedback and action on non-compliant behaviour
Ensure safe operations by monitoring accidents, incidents and employee injuries
Meet weekly and monthly safety observation targets and safety management plan objectives
Support the Transportation Manager and Assistant Superintendent during crossing accidents, incidents or injuries, including employee response, police coordination and site management until service is restored
Draft accident and injury investigation close-out reports
Support the Transportation Manager and Assistant Superintendent during dangerous goods incidents or leaks, liaising with the Dangerous Goods Officer to protect employees and the public
Train, audit and enforce Standard Operating Procedures
Participate in accident and incident investigations

Problem Solving and Decision Making

Maintain teamwork and order among staff, contractors and internal clients by responding urgently to issues
Use CN operational data to improve asset utilization and service reliability; act within own territory and recommend network improvements
Oversee crew utilization, deadheads, recrews and labour costs; improve operations and cost control with the Transportation Manager and Assistant Superintendent
Develop recovery plans for service exceptions with RTC, the Transportation Manager and Assistant Superintendent
Oversee timely, accurate delay reporting and reduce Initial and Final Terminal Delay

Planning and Organizing Workload

Work with Rail Traffic Control to manage train lineups, meets, ETAs and crew needs
Manage crew productivity against switching standards and recommend improvements
Track yard status, service commitments, inbound traffic and connections to reduce dwell and meet the service plan
Prioritize traffic movement across competing demands
Recommend cost control and asset utilization improvements in planning and implementation
Monitor and adjust customer service plans

General Leadership and Supervisions of both Union Workforce

Communicate company goals and policies to create clear understanding of direction and expectations to unionized employees
Conduct investigations per collective agreement and issue discipline with support from Transportation Manager or Assistant Superintendent as well as Labour relations
Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching
Process the administration leave of absence and time off requests (varies depending on location)

Performance Management, Training and Onboarding

Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings
Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently
Identify and coach performance deficiencies, and take action to build required behaviour
Share best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations

Working Conditions

The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and the outdoors in various types of weather and environmental conditions. The role requires travel for company business without advance notice which may include responding to emergencies or urgent situations. The incumbent has an overall commitment to safety, while working in conjunction with collective agreement.

Experience

Industrial Work

Industrial work experience demonstrating progression of responsibility and complexity in a safety-compliant environment
Experience working with heavy machinery
4 years of supervisory experience - management or with unionized employees*
3 years of experience on railroad as conductor*
Candidates with an equivalent combination of education, training, and experience will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Education/Certification/Designation

High School Diploma
Valid Driver's Licence
Certified Conductor or Locomotive Engineer*
Degree in Business or Logistics*
Candidates with equivalent practical experience, education, or training will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Competencies

We care about each other
We strive for excellence
We succeed together
We lead responsibly
Vision and strategic thinking
Performance and value delivery
Impactful and inclusive leadership
Empowerment and talent development
Strategic communication and influence
Managerial courage and decisiveness
Coordination
High impact execution
Planning
Prioritization
Compliance

Technical Skills/Knowledge

General Microsoft and computer skills; especially: Excel, Word, SRS, SAP, PAP, Applications such as RTBI, DataCity, SmartYard
Comprehensive knowledge of safe rail operating practices

Supervisor Transportation