Level 2 IT Support Technician

Join Computerisms — 20 Years of Trusted IT Excellence

For more than 20 years, Computerisms has helped Yukon businesses succeed through reliable IT support, cybersecurity, cloud solutions, and exceptional customer service.

We are a growing managed service provider with a collaborative team culture, strong technical leadership, and meaningful opportunities for career growth. We are currently looking for a Level 2 IT Support Technician to join our Whitehorse team.

About the Role

As a Level 2 IT Support Technician, you will support a wide range of client environments and provide timely, professional technical assistance. This role is ideal for someone who enjoys troubleshooting, working with different technologies, supporting clients directly, and growing within a fast-paced MSP environment.

You will work closely with senior technicians, support client infrastructure, document your

Responsibilities include:

Provide Level 2 support for desktops, laptops, servers, printers, mobile devices, Microsoft 365, SharePoint, cloud services, and endpoint-related issues.
Troubleshoot and resolve hardware, software, network, operating system, and user access issues.
Support Windows, macOS, Android, iOS, Linux/Unix, and Microsoft 365 environments.
Assist with setup, configuration, maintenance, and upgrades of desktops, laptops, mobile devices, servers, and related equipment.
Support and maintain client infrastructure, including servers, networks, firewalls, VPNs, VLANs, and endpoint management tools.
Diagnose system errors, identify root causes, and implement effective solutions.
Repair or replace hardware components when required.
Support retail point-of-sale systems and related business technology where applicable.
Escalate unresolved or complex issues to Level 3 support while collaborating with senior technicians.
Maintain accurate documentation, ticket notes, client records, repair procedures, and inventory details.
Deliver excellent customer service and communicate clearly with clients.
Contribute to the creation and improvement of internal support processes, documentation, and standards.
Travel to client sites within and outside Whitehorse as required.

What We are Looking For

The ideal candidate will bring strong technical troubleshooting skills, a customer-focused mindset, and the ability to manage multiple priorities in a busy MSP environment.

Required skills and experience:

3+ years of MSP or IT support experience.
Strong troubleshooting, communication, organization, and multitasking skills.
Experience with Microsoft 365, SharePoint, Windows environments, and Windows Server operating systems.
Familiarity with macOS, Android, iOS, and Linux/Unix operating systems.
Experience with endpoint management tools.
Understanding of networking protocols and configurations, including VPNs, firewalls, and VLANs.
Familiarity with RMM and ticketing systems.
Ability to write or understand scripts using tools such as PowerShell, Bash, or Python.
Experience with computer hardware repair and software troubleshooting.
Familiarity with mobile devices such as smartphones and tablets.
Ability to use hand tools for hardware repairs and diagnostics.
Strong analytical skills to diagnose complex technical issues efficiently.
Ability to work independently or as part of a team.
Self-motivated, organized, and eager to learn.

Additional Requirements

Valid driver’s licence and clean driver’s abstract.
Ability to lift 20–30 pounds as needed.
Regular travel to client sites within and outside Whitehorse may be required.
Microsoft, CompTIA, Cisco, or related certifications are considered an asset.

Why Join Computerisms?

Competitive compensation.
Training and certification support.
Exposure to diverse technologies and client environments.
Career growth opportunities within a well-established company.
Supportive, team-oriented workplace.
Opportunity to work with experienced technicians and continue growing your technical skill set.
A chance to contribute to a trusted local company that has supported Yukon businesses for more than 20 years.

Apply Today

Ready to grow your IT career with a company that has been trusted for more than 20 years?

Apply today and join the Computerisms team by sending your resume and cover letter in a secure file format to [email protected]

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