By joining the RONA family, you’ll enjoy many benefits, such as:

An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

Our expectations:

The primary function of the Sales Specialist, Pro Services is to serve as the store expert on Pro sales by providing detailed product information to both customers and other RONA associates.

Your role:

Maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities by asking questions, developing action plans for sales opportunities, and abiding by Pro services monthly program, call targets, and directives, including following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customers
Provide excellent customer service through the daily execution of RONA customer service programs, proactively resolving root causes of customer issues
Follow up on completed orders to ensure customer satisfaction
Collaborate with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the Pros
Open business accounts as requested and handle government accounts
Maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks
Complete all other duties as assigned

The qualifications we are looking for:

High school diploma or equivalent
Ability to identify and resolve customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
At least 1 year of experience entering and submitting customer sales orders, including special orders
At least 2 years of experience identifying and selling products based on customer needs or plans and following up on outstanding or incomplete customer orders, sales, or installs
At least 2 years of experience in providing exceptional customer service, including greeting customers, answering phones, thanking customers for their business, pulling orders for delivery, pricing jobs, calculating job lot quantities, following up with customers, and cold calling
At least 1 year of experience promoting product-related services and plans such as installations, deliveries, credit financing, or extended protection plans
At least 2 years of experience in a sales environment with required sales goals or metrics
At least 2 years of experience in a trade directly related to commercial sales
At least 2 years business-to-business sales experience
Ability to lift up to 40 pounds daily without assistance

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

By joining the Rona family, you'll enjoy many benefits, such as:

> An inclusive and safe working environment

> Promotion of work life balance

> Exclusive employee discounts

> Benefits: insurance (certain conditions apply), annual salary review, etc.

> Opportunities for advancement within the company

> An employer that's invoolved in the community

> A comprehensive training program for all new hires

> A student incentive program

> And much more!

At Rona, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring the projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affilliated dealer stores. With a distenctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe's, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunitites that live up to your ambitions and be able to further develop your unique set of skills.

So, if you're looking to do what you love, we could be perfect for each other.

Our expectations:

The Sales Expert is responsible for ensuring that every customer has an exceptioonal experience by suggesting the right products and services necessary to complete their projects. A passion for service and a willingness to develop product knowledge are key components of this role.

Your Role:

> Ensure that every customer experience exceeds the customer's expectation.

> Proactively provide RONA customers with expertise and assistance.

> Quote projects, follow up on leads, and close sales.

> Promote add-on sales, product benefits, and services such as installation, financing, and deliveries.

> Inform customers of current promotions and financing options

The qualifications we are looking for:

> Customer servicer-focused with the ability to master and continuously apply the eight service standards.

> Motivation and ability to meet and exceed sale targets by ensuring each customer's needs are satisfied.

> Desire to assist colleagues including through coaching and mentoring tema members around them.

> String listeneing and communication skills.

> Strong interpersonal skills with the ability to remain calm and positive in stressful situations.

> Mature, responsible, with sound decision-making skills.

> Profecient with computers, able to learn new software and processes.

> At least 4-5 years of relevent previous experience required.

> Construction or home renovation experience (an asset).

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