Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping, and freight-forwarding capabilities for Canada and the United States.

Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing! We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years.

POSITION SUMMARY

This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures

KEY RESPONSIBILITIES

Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system in order to produce entry.
Contact clients, branches or other brokers of additional documents or information is required
Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs
Perform other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned

EDUCATION AND EXPERIENCE

High School Diploma or equivalent experience
Office experience an asset, but not required

COMPETENCIES, WORKING SKILLS & ATTRIBUTES

Excellent attention to detail
Tactful and dependable
Strong communication skills; must be able to read, write and speak English fluently
Strong interpersonal skills; able to work independently as well as part of a team
Fast and accurate keyboard skills (minimum 8000 strokes an hour with 97% accuracy)
Able to multi task and keep track of priorities and ETA’s
Demonstrated ability in completing a variety of entry types and processes
Able to perform basic mathematical calculations
Demonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.)

WORKING CONDITIONS, MENTAL EFFORT & PHYSICAL REQUIREMENTS

Accuracy is required when entering appropriate data, adding figures and reconciling documents
Concentration is required in balancing several tasks at one time
Repetitive keyboarding / mousing; generally more than 6 hours per day
Able to prioritize tasks in a fast-paced, multitasking environment
Sitting at a desk for prolonged periods of time (up to ½ hour – 1 hour at a time) for more than 6 hours per day
Lifting batches of entries and mail (generally less than 10 lbs.)
Clean, non-hazardous office environment

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.

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Import Analyst