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Number 1 in Canada

We're Canada’s largest provider of customer service solutions, with operations in 13 business centres  located in B.C, Ontario, Quebec and New Brunswick. Created by Bell Canada in 1999, we’ve been at the forefront of advanced customer service solutions for over 20 years. In 2015, Nordia became part of Birch Hill Equity Partners, spurring the expansion of its services into new areas.

More than 50 types of service offerings

We provide our customers with a wide range of support to help their customers get the most out of their services, resolve their problems and build loyalty. Our professional services include customer support (billing, service, technical), sales and loyalty, e-chat, collections, directory assistance, teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.

The most competitive compensation in the industry

  • Most hourly starting rates are $14 or better based on your position
  • Generous incentive plans varying by job type
  • Company-paid training
  • Premiums for bilingualism (English-French) and weekend work for eligible positions
  • All employees are eligible for the benefits plan, including life insurance, long-term medical and dental, accidental and dismemberment, disability
  • Group RRSP
  • Great discounts on telecommunications products and services for eligible positions

Jobs at Nordia

  • Customer service representative - (Canada Post)

    Saint John, NB

    $14.04 per hour
     ...Is the customer representative position a career fit for you? Do you stand out by your friendly and...  ...finding solutions? Do you prefer customer service over sales? If service is your thing,...  ...: You will provide phone support to Canada Post customers. With the current... 
  • Bilingual customer service representative -

    Moncton, NB

     ...Is the customer service position a career fit for you? You can easily build rapport with others...  ...’s needs. On a day-to-day basis, our representatives are reaching out to customers from...  ...required to join the team: English or Bilingual (English & French) is required;... 
  • Service à la clientèle et ventes -

    Laval, QC

    $16 per hour
     ...Qui est Nordia ? Nordia est le fournisseur de solutions de service à la clientèle le plus important au Canada, avec 12 centres de contact client...  ...actuellement des représentants service à la clientèle et ventes pour répondre aux clients de Virgin Mobile. Tu auras l’occasion... 
  • Customer service representative - Call center (bilingual)

    Montréal, QC

    $17.25 per hour
     ...Customer specialist, bilingual This is a unique position that is both challenging and rewarding. But more importantly, it is the beginning of...  ...such as great discounts on telecommunication products and services). OK. So what will you do? Let Jonathan explain it: "... 
  • Customer service and sales representative - Outbound calls

    Saint John, NB

    Is the Customer service and sales representative a career for you? You can easily establish rapport with others? You are recognized for your professional customer service expertise? Offering a value added complementary services is for you a natural step? You are... 
  • Customer Service Representative (Bilingual - Inbound calls)

    Moncton, NB

     ...Is the Customer Service Representative position a career fit for you? You’re known to be a friendly and dynamic individual and it shows? You truly want to learn the rope in a call center environment and get your career moving? You are passionate about succeeding... 
  • Service à la clientèle bilingue

    Montréal, QC

    $25 per hour
     ...Dans la plupart des endroits, le service à la clientèle n'est qu'un poste d'entrée. Chez Nordia, c'est le début d'une carrière. Dès votre embauche, nous voulons que vous restiez. Nous voulons que vous réussissiez. Nous voulons que vous parliez de nous à vos amis. C'est... 
  • Service à la clientèle - Centre d'appel

    Montréal, QC

    $17.25 per hour
     ...des rabais importants sur les produits et services de télécommunication). Alors, qu’allez...  ...# Vous êtes un pro du service à la clientèle – vous agissez avec tact, professionnalisme...  ...savoir plus sur Nordia, découvrir notre centre exceptionnel à Montréal et en savoir plus... 
  • Loyalty specialist, inbound calls

    Montréal, QC

    $25 per hour
     ...environment where you will learn, grow and develop new skills to maximize your potential. So how much will you earn? Our customer loyalty specialists earn on average $25/hr* in total compensation. That includes base salary, premiums and bonuses. On top of that, we have a... 
  • Représentant service à la clientèle et ventes

    Saguenay, QC

    $15.25 per hour
     ...Est-ce que le poste de représentant à la clientèle est fait pour toi? tu as fait tes preuves en matière de service à la clientèle? tu crées des liens rapides avec les gens?...  ...standards de qualité attendus; faire la vente de solutions complémentaires en fonction des...