Our leaders guide but we also understand that leadership is a shared responsibility; we all lead by example. We act in the company’s best interest. Our words match our actions. We provide input, insight and guidance without posturing. We know that candor improves performance.
We proactively consult because we know that others can provide useful perspectives and help us achieve superior results. We have open conversations and explain our course of action. We make meaningful commitments and live up to them.
Our products help people access and exchange their money. We understand our products through experiencing them firsthand, in order to effectively communicate their benefits. We use our expertise and market knowledge to deliver new solutions that add real value.
We respect processes and policies and seek to continuously improve them in an open manner with appropriate support and sound reasoning. We are disciplined and focused. We do not waste time, resources or opportunities. We make effective decisions and rally around agreed-upon actions. We are not armchair critics.
We are one organization, with one agenda and a common vision. We work as one team, not competing teams, and we respect each other’s roles and expertise to get the job done.
We believe in our company and our vision. We are active ambassadors and advocates for our brand and products. We care about what we do because we know that people rely on us every day.
We’re one of the most trusted financial service brands in Canada, thanks to
Canadians choose us over 16 million times per day. Discover more about our company.
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