Téléphoniste Job Description
Téléphoniste Job Description Template
The téléphoniste profession encompasses responsibilities of efficiently managing incoming and outgoing calls while maintaining a high level of professionalism and communication skills. Moreover, they handle tasks including forwarding calls, providing information, and assisting callers in a prompt and cordial manner.
Responsibilities:
- Answering and directing incoming phone calls
- Providing information to callers about the company and its products or services
- Maintaining a professional and courteous demeanor while speaking with callers
- Scheduling appointments for clients or representatives
- Recording and relaying messages accurately and promptly
- Monitoring and transferring calls to the appropriate department or individual
- Assisting with administrative tasks such as data entry, filing, and organizing paperwork
- Performing other duties as assigned by management
Requirements:
- Excellent verbal communication skills in both French and English
- Ability to handle a high volume of inbound and outbound calls
- Good listening skills and ability to understand customer needs
- Experience in using phone systems and call center software
- Strong organizational skills and ability to multitask
- Flexibility to work in shifts and adapt to changing schedules
- Customer service experience is a plus
- Ability to remain calm and professional under pressure
