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Technical operations manager Job Description

Technical operations manager Job Description Template

Technical Operations Managers oversee the development and execution of operational procedures for tech departments. Responsibilities include managing IT infrastructure, coordinating with IT teams, and ensuring system efficiency and security.

Responsibilities:

  • Develop and implement technical operations policies and procedures to ensure efficient and effective operations
  • Oversee the management of technical infrastructure, including servers, networks, databases, and applications
  • Lead and manage a team of technical operations staff, providing guidance, support, and training to ensure high-quality service delivery
  • Monitor the performance of technical systems and applications, identifying and addressing issues to minimize downtime and maximize uptime
  • Collaborate with other departments to identify and implement process improvements, ensuring seamless integration with other business functions
  • Manage relationships with external vendors and service providers, ensuring service level agreements are met and issues are resolved in a timely manner
  • Develop and manage technical operations budget, ensuring resources are allocated appropriately and financial targets are met
  • Provide regular reports to senior management on technical operations performance, highlighting areas of improvement and proposing solutions

Requirements:

  • Bachelor's or Master's degree in a relevant field such as engineering or computer science
  • Minimum of 5 years of experience managing technical operations
  • Strong knowledge of industry-specific technical operations, including hardware, software, and networking
  • Proven track record of implementing and managing technical projects within budget and on schedule
  • Exceptional leadership, communication, and interpersonal skills to lead and motivate technical teams
  • Experience in developing and implementing policies and procedures to ensure compliance with industry standards and regulations
  • Ability to analyze complex technical problems and develop effective solutions
  • Excellent organizational and time management skills to prioritize tasks and delegate responsibilities effectively.