Technical advisor Job Description
Technical advisor Job Description Template
Technical advisors provide expert guidance on specific technologies, ensuring optimal performance and efficiency. Responsibilities include troubleshooting technical issues, advising on system upgrades, and developing strategies to improve tech-related operations.
Responsibilities:
- Provide technical support and guidance to customers over the phone, email, or chat
- Understand customer needs and provide appropriate solutions and recommendations
- Document customer interactions and solutions accurately in the company's database
- Stay up-to-date on new products, features, and technical specifications to provide the best possible support
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify and escalate issues that require advanced technical expertise and follow up with customers until their issues are resolved
- Contribute to the development and improvement of technical support processes and procedures
Requirements:
- Bachelor's degree in a technical field
- Proven experience as a technical advisor or similar role
- Strong knowledge of technical products and services
- Excellent communication and interpersonal skills
- Ability to explain technical information to non-technical individuals
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Flexibility to work outside of regular business hours if necessary