Station master Job Description
Station master Job Description Template
Station Masters oversee the operations of railway stations, ensuring smooth transit, safety, and customer service. Responsibilities include managing staff, coordinating train schedules, and handling passenger inquiries.
Responsibilities:
- Ensure safe and efficient movement of trains in and out of the station
- Monitor train schedules and track any delays or cancellations
- Oversee and manage station staff, including ticketing agents and platform personnel
- Handle customer complaints and resolve any issues that arise
- Ensure compliance with safety regulations and procedures
- Coordinate with other stations and train operators to maintain smooth operation of the railway system
- Maintain accurate records of train movements and station activities
- Prepare reports and updates for senior management as needed
Requirements:
- Strong organizational skills and attention to detail
- Ability to communicate effectively with staff and customers
- Knowledge of safety regulations and ability to enforce them
- Experience in managing staff and schedules
- Ability to troubleshoot and resolve issues quickly and effectively
- Familiarity with computer systems and software for record-keeping and reporting
- Willingness to work flexible hours, including weekends and holidays
- Strong leadership skills and ability to motivate and inspire a team