Receptionniste Job Description
Receptionniste Job Description Template
A Receptionist serves as the first point of contact for visitors, managing all front desk activities, including calls, reservations, and guest services. Key responsibilities encompass administrative tasks, customer service, and office management.
Responsibilities:
- Welcome and greet clients or visitors in a friendly and professional manner.
- Answer and direct phone calls to the appropriate personnel.
- Coordinate and schedule appointments or meetings.
- Maintain a clean and organized front desk area.
- Assist with general administrative tasks such as filing and data entry.
- Manage incoming and outgoing mail and packages.
- Ensure security procedures are followed, such as ID verification and visitor sign-in.
- Handle any customer complaints or issues with tact and diplomacy.
Requirements:
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and other relevant software
- Professional and friendly demeanor with excellent customer service skills
- Previous experience in a similar role preferred
- Flexibility to work varying shifts, including weekends and holidays
- Fluent in English and French (or other relevant languages)