Portier Job Description
Portier Job Description Template
A Portier oversees the entrance of high-end establishments, managing guest arrivals and departures. Responsibilities include luggage assistance, transportation coordination, and providing general information, ensuring a seamless customer experience.
Responsibilities:
- Monitor and control access to the building
- Welcome visitors and direct them to the appropriate person or department
- Receive and sort mail and packages and distribute them to the right recipient
- Ensure the lobby and common areas are clean and presentable at all times
- Assist in emergency situations, such as fire alarms or medical emergencies
- Keep an accurate record of visitors and their purpose of visit
- Report any suspicious activity or security breaches to the appropriate authorities
- Perform other duties as assigned by the supervisor or management team
Requirements:
- Physical fitness and robustness to stand and walk for long hours
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle difficult situations
- Basic knowledge of security and safety procedures
- Good observation skills and attention to detail
- Proficient in using computer systems and security equipment
- Flexibility to work in shifts including evenings, weekends, and holidays
- Strong ethics and integrity to maintain confidentiality and honesty in handling sensitive information
