Medical office assistant Job Description

Medical office assistant Job Description Template

A medical office assistant is a professional who provides administrative and clerical support to medical offices and healthcare facilities. They assist in managing patient records, scheduling appointments, and handling insurance claims, among other duties. Strong organizational and communication skills are essential for this role.


  • Greet patients and visitors and assist them with their inquiries
  • Answer phone calls and schedule appointments
  • Update and maintain patient records and ensure confidentiality
  • Perform administrative tasks such as filing, scanning, and faxing documents
  • Obtain insurance information and verify coverage for patients
  • Prepare examination rooms and assist healthcare professionals during examinations
  • Process billing and insurance claims and handle payment transactions
  • Manage inventory and order supplies for the office


  • High school diploma or equivalent
  • Knowledge of medical terminology and procedures
  • Proficient in computer skills including Microsoft Office and electronic medical records systems
  • Excellent communication and customer service skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and accuracy in data entry
  • Ability to maintain confidentiality and adhere to HIPAA regulations
  • Willingness to work flexible hours including evenings and weekends as needed.