Holiday park duty manager Job Description
Holiday park duty manager Job Description Template
As a holiday park duty manager, you'll be responsible for overseeing the day-to-day operations of a holiday park, including managing staff, ensuring guest satisfaction, and maintaining a safe and secure environment. This role requires excellent communication, leadership, and problem-solving skills.
Responsibilities:
- Ensure smooth day-to-day operations of the holiday park
- Supervise and train staff members to ensure high-quality service is provided to guests
- Respond to customer inquiries and complaints in a timely and professional manner
- Oversee maintenance and cleanliness of the park's facilities and grounds
- Assist with marketing and promotional activities to attract new guests and retain existing ones
- Monitor and manage park inventory, including supplies and equipment
- Ensure compliance with health and safety regulations
- Prepare and manage budgets and financial reports for the park
Requirements:
- Leadership skills: The candidate should have experience in managing a team and leading them to achieve the goals of the holiday park.
- Customer service skills: The candidate should be able to provide excellent customer service and ensure that the guests have a pleasant experience during their stay.
- Problem-solving skills: The candidate should be able to handle any guest complaints or issues that arise during their stay and find quick and effective solutions.
- Administrative skills: The candidate should be able to manage budgets, make decisions on pricing, and oversee the day-to-day operations of the holiday park.
- Communication skills: The candidate should have strong communication skills to effectively communicate with guests, staff, and management on a regular basis.
- Availability: The candidate should be available to work flexible hours, including weekends and holidays, and be able to handle any emergencies that may arise.
- Experience: The candidate should have at least 2-3 years of experience in a similar role, preferably in a holiday park or hospitality industry.
- Education: The candidate should have a degree or diploma in hospitality management or a related field.