Gas station clerk Job Description
Gas station clerk Job Description Template
A Gas Station Clerk manages transactions, assists customers with fuel and in-store purchases, maintains cleanliness, and restocks merchandise. This role requires excellent customer service skills and attention to detail.
Responsibilities:
- Provide excellent customer service to all gas station customers
- Operate cash register and handle financial transactions accurately
- Stock and replenish inventory of gas and convenience store items
- Perform basic maintenance tasks such as cleaning gas pumps and restrooms
- Monitor fuel levels and order additional supply as needed
- Ensure compliance with safety regulations and company policies
- Assist with opening and closing procedures of the gas station
- Resolve customer complaints or escalate to management as needed
Requirements:
- Customer service skills: The gas station clerk must be able to provide excellent customer service, including greeting customers, answering questions, and handling complaints in a friendly and professional manner.
- Attention to detail: The clerk must be able to accurately process transactions, including handling cash and credit card payments, and keeping track of inventory and fuel levels.
- Basic math skills: The clerk must possess basic math skills to calculate change, balance the cash drawer and reconcile daily sales.
- Physical stamina: The clerk must be able to stand for long periods of time, lift heavy items such as boxes of snacks and beverages, and perform other physical tasks around the gas station.
- Availability: The clerk must be available to work flexible hours, including evenings, weekends, and holidays, as gas stations typically operate 24 hours a day.
- Knowledge of safety regulations: The clerk must be familiar with safety regulations and procedures, such as handling hazardous materials and responding to emergency situations.
- Ability to work independently: The clerk must be self-motivated and able to work independently with minimal supervision, while still maintaining a high level of customer service and accuracy.
- Dependability: The clerk must be reliable and show up to work on time, as the gas station must always be staffed for customers.