Dispatcher Job Description
Dispatcher Job Description Template
A dispatcher is responsible for coordinating and scheduling the movement of goods, vehicles or people. They must have strong organizational skills, the ability to multitask and excellent communication skills to ensure timely and efficient operations.
Responsibilities:
- Coordinate and schedule field technicians to respond to service calls
- Communicate with customers to provide service updates and resolve issues
- Monitor field technician activity and provide support as needed
- Update and maintain dispatch logs and records
- Collaborate with other departments to ensure timely and efficient service delivery
- Provide training and guidance to new dispatchers
- Stay up-to-date on industry trends and regulations related to dispatching
- Prepare and present reports to management on dispatch performance and metrics
Requirements:
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer skills and software, such as Microsoft Office
- Strong problem-solving skills
- Ability to work under pressure and in a fast-paced environment
- Knowledge of transportation regulations and procedures
- Flexibility to work various shifts, including nights and weekends.
