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Debt collection agent Job Description

Debt collection agent Job Description Template

Debt Collection Agents manage overdue payments on behalf of creditors. Responsibilities include contacting debtors, negotiating repayment plans, and maintaining accurate records of financial recoveries. Expertise in negotiation and knowledge of collection laws are essential.

Responsibilities:

  • Manage a portfolio of delinquent accounts and collect payments from debtors
  • Contact debtors via phone, email, and mail to negotiate payment plans and settlements
  • Update account information and payment status in the company's database
  • Provide customers with accurate and timely information regarding their accounts
  • Follow up with customers on previously arranged payment plans to ensure timely payments
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Collaborate with legal and compliance departments to ensure adherence to debt collection laws and regulations
  • Meet monthly and quarterly collection targets and report progress to management

Requirements:

  • Excellent communication skills, both written and verbal
  • Ability to manage multiple accounts and prioritize tasks
  • Strong negotiation skills and ability to handle difficult situations
  • Proficiency in using debt collection software and tools
  • Strong attention to detail and ability to maintain accurate records
  • Ability to work independently and as part of a team
  • Knowledge of relevant laws and regulations related to debt collection
  • Ability to meet targets and work under pressure in a fast-paced environment