Conciergerie Job Description
Conciergerie Job Description Template
Conciergerie professionals provide a wide range of personalized services to clients, such as booking travel arrangements, managing schedules, running errands, and arranging events. They have excellent organizational and communication skills to ensure the highest level of satisfaction for their clients.
Responsibilities:
- Assist guests with their needs and requests
- Provide recommendations for local restaurants, attractions, and events
- Handle guest complaints and concerns in a professional and timely manner
- Maintain a clean and organized lobby and guest areas
- Monitor and maintain security procedures for the property
- Coordinate with other departments to ensure guest satisfaction
- Manage reservations and check-ins/check-outs
- Perform any other duties as assigned by management
Requirements:
- Excellent communication and interpersonal skills to interact with guests and coworkers
- Good problem-solving skills to handle unexpected situations and emergencies
- Organizational skills to manage multiple tasks and requests from guests
- Detail-oriented approach to ensure high quality and accuracy in performing tasks
- Ability to work in a fast-paced and dynamic environment while maintaining a positive attitude
- Flexibility to work different shifts, including weekends and holidays
- Previous experience in a customer service role is preferred
- Fluent in French and English, as well as proficiency in other languages, is an asset
