Client program manager Job Description
Client program manager Job Description Template
A Client Program Manager oversees the successful delivery of programs to clients, ensuring optimal satisfaction. Responsibilities include program planning, execution, monitoring, and closing, while maintaining strong client relationships.
Responsibilities:
- Develop and maintain strong relationships with clients
- Manage and lead a team of account managers
- Create and execute client program strategies
- Ensure client satisfaction through effective communication and problem-solving
- Collaborate with cross-functional teams to deliver successful client programs
- Monitor and analyze program metrics to identify areas for improvement
- Provide regular updates to clients on program progress and performance
- Identify and pursue opportunities for program expansion and growth
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or related field
- Minimum of 5 years of experience in program or project management
- Strong client-facing skills with the ability to build and maintain relationships
- Excellent communication and interpersonal skills
- Ability to manage multiple projects and clients simultaneously
- Experience in software development or technology industry is a plus
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team