Bagagiste Job Description
Bagagiste Job Description Template
A Bagagiste manages luggage for guests in hospitality settings, ensuring secure storage, swift delivery, and careful handling. Responsibilities encompass luggage transportation, storage organization, and prompt customer service.
Responsibilities:
- Assist guests with their luggage upon arrival and departure
- Load and unload luggage from vehicles, ensuring it is secured safely
- Transport luggage to and from guest rooms or other designated areas
- Provide exceptional customer service to guests, answering questions and offering assistance as needed
- Keep the baggage storage area clean and organized
- Report any lost or damaged luggage to management
- Assist with other duties as needed, such as directing guests or providing information about the hotel
Requirements:
- Strong communication skills to interact with customers and team members
- Ability to lift and move heavy luggage
- Excellent organizational skills to manage luggage storage and retrieval
- Flexibility to work in shifts, including early mornings, evenings, weekends, and holidays
- Professional and courteous demeanor to provide exceptional customer service
- Knowledge of airport and airline baggage policies and procedures
- Ability to work in a fast-paced and high-stress environment
- Experience in a similar role and fluency in multiple languages are preferred
