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Auto service advisor Job Description

Auto service advisor Job Description Template

An Auto Service Advisor bridges the communication gap between customers and mechanics. Responsibilities include diagnosing vehicle issues, recommending repairs, and ensuring customer satisfaction. Tasks involve scheduling appointments, preparing estimates, and managing workflow.

Responsibilities:

  • - Greet customers as they arrive at the auto service center
  • - Listen carefully to customers' concerns and help identify the issues with their vehicles
  • - Provide accurate estimates for repairs and maintenance services
  • - Schedule appointments and follow up with customers to ensure their satisfaction
  • - Work with the service technicians to ensure timely completion of repairs
  • - Maintain accurate records of services performed and customer interactions
  • - Keep up-to-date on the latest automotive technology and industry trends
  • - Assist with upselling additional services and products to customers

Requirements:

  • Excellent Communication Skills: The auto service advisor must possess excellent written and verbal communication skills to interact with the customers and the service team effectively.
  • Technical Knowledge: The candidate must have a sound knowledge of the automobile industry, technical terms, and basic car maintenance to advise the customers accurately.
  • Sales Skills: The auto service advisor should have good sales skills to recommend the services or products that align with the customer's needs and increase the sales revenue.
  • Customer Service: The candidate must have a customer-centric approach and offer exceptional customer service by addressing their queries, concerns, and complaints promptly.
  • Multitasking Ability: The auto service advisor should be able to manage multiple tasks simultaneously, such as attending to customers, updating the service records, and coordinating with the service team.
  • Problem-solving Skills: The candidate should have strong problem-solving skills to identify the issues with the vehicles and recommend the appropriate solutions to the customers.
  • Computer Skills: The auto service advisor must be proficient in using computer software and applications to update the service records, generate invoices, and communicate with the customers.
  • Attention to Detail: The candidate should have a keen eye for detail to verify the service records, invoices, and other documents for accuracy and completeness.