Assistant spa manager Job Description
Assistant spa manager Job Description Template
Assistant Spa managers support the overall operations of a spa facility, overseeing daily activities, managing staff, and ensuring exceptional customer experiences. They are responsible for administrative tasks, implementing efficiency protocols, overseeing services and therapies, and maintaining an impeccable spa environment.
Responsibilities:
- Assist the Spa Manager in daily operations and management of the spa facility
- Supervise spa staff and ensure customer service standards are met
- Assist with scheduling and managing staff, including hiring, training, and performance evaluations
- Monitor inventory and order supplies as needed to maintain proper stock levels
- Ensure cleanliness and maintenance of the spa facility and equipment
- Assist with marketing and promotional efforts to increase business and revenue
- Handle customer complaints and issues in a timely and professional manner
- Assist with developing and implementing policies and procedures to improve efficiency and customer satisfaction
Requirements:
- Minimum of 2 years of experience in a related field
- Excellent communication, problem-solving and customer service skills
- Ability to manage and motivate a team of spa staff
- In-depth knowledge of spa treatments, products, and trends
- Proficient in Microsoft Office Suite and Spa software
- Ability to create and manage budgets, schedules, and reports
- Strong organizational and time management skills
- Bachelor's Degree in hospitality, business, or a related field (preferred)